Privacy Policy

Last updated: April 11, 2026

Introduction

This Privacy Policy describes how Toriumi Medical Service Co., Ltd. (有限会社鳥海メディカルサービス) (“we,” “us,” or “our”), operating the “Just Ask Akira” service brand, collects, uses, discloses, and protects personal information when you visit our website at justaskakira.com (the “Site”), use our contact or inquiry features, or purchase professional services from us. By using the Site, you agree to this Privacy Policy.

This policy is structured in the same general way as privacy notices used by modern digital service businesses (clear purposes, sharing, security, retention, and your rights), adapted to a consulting website rather than a consumer app platform.

Other policies

This Privacy Policy works together with our Terms of Service and Commerce disclosure. If there is a conflict, we will resolve it reasonably, but specific written contracts for an engagement may control how we handle certain business data under that contract.

Information we collect

We may collect:

  • Contact and inquiry data: Name, email address, phone number, and message content when you submit our contact form or otherwise reach out.
  • Client and engagement data: Information you provide in connection with consulting or advisory work (for example, company name, role, project details, documents you choose to share).
  • Payment-related data: When you pay online, our payment processor (e.g. Stripe) collects payment method details. We typically receive limited information such as confirmation of payment, amount, and metadata needed for accounting and support—not your full card number.
  • Technical and usage data: IP address, browser type, device identifiers, general location derived from IP, and Site usage information collected via cookies or similar technologies.

How we use your information

We use personal information to:

  • Respond to inquiries and operate the Site;
  • Provide, bill, and improve our professional services;
  • Process payments and prevent fraud;
  • Send service-related messages and, where permitted, information about our services (you may opt out of marketing where applicable);
  • Comply with law, enforce our terms, and protect rights, safety, and security.

How we share information

We do not sell your personal information. We may share information with:

  • Service providers who assist us (e.g. hosting, email delivery, analytics, payment processing such as Stripe), subject to appropriate confidentiality and processing obligations;
  • Professional advisers (e.g. lawyers, accountants) when required;
  • Authorities or third parties when required by law or to protect Just Ask Akira, our clients, or others.

Payment processors handle card transactions under their own privacy policies and terms.

Cookies and similar technologies

We may use cookies and similar technologies to operate the Site, remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

Retention

We retain information for as long as needed to provide the Site and services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and our legal duties.

International transfers

We are based in Japan. Your information may be processed in Japan or in other countries where we or our service providers operate (for example, payment or hosting services). Where required by law, we use appropriate safeguards for cross-border transfers.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us at the email below. We may need to verify your request.

Children

The Site and our services are directed to businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will take steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. For material changes, we may provide additional notice (e.g. a notice on the Site or email where appropriate).

Contact us

Toriumi Medical Service Co., Ltd. (有限会社鳥海メディカルサービス)
Head of operations: Akira Washiya (鷲谷彬)
〒320-0821 栃木県宇都宮市一条３丁目２番２９号レオパレス２１－１０２号室
Phone: 080-1229-2520
Email: info@justaskakira.com
Corporate number (法人番号): 2060002006021